bgbd's Privacy Policy

bgbd is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on the privacy and data protection of our users. This privacy policy ("Policy") clearly informs you about what kind of information we collect, why we collect it, how we use it, and how we keep your information secure.

By using the bgbd platform, you agree to the terms of this policy. If you disagree with any part of this policy, please stop using the platform and contact our support team.

When you register and use services on the bgbd platform, we may collect the following types of information:

1.1 Personal Identity Information

When you create an account or use services on bgbd, we may collect the following information:

• Your name and date of birth
• Email address and mobile number
• Password (stored in encrypted form)
• National ID card or passport details (for identity verification where applicable)

1.2 Financial Transaction Information

During deposit and withdrawal processes, we store the following information:

• bKash, Nagad, or Rocket account numbers (for transaction verification)
• Transaction amount, date, and time
• Transaction reference number and status

1.3 Technical and Usage Information

When you use the bgbd platform, our system may automatically collect the following information:

• IP address and device type
• Browser name and version
• Platform access time and activity logs
• Data obtained from cookies and similar tracking technologies
• Referral source (how you arrived at bgbd)

bgbd uses your information only for legitimate and necessary purposes. The reasons we may use your information include:

2.1 Service Operation and Improvement

• Creating, managing, and securing your account
• Processing deposits and withdrawals
• Providing uninterrupted gaming services
• Testing and improving platform functionality
• Identifying and resolving technical issues

2.2 Security and Fraud Prevention

• Preventing fraudulent activity and account hacking
• Identifying and investigating suspicious transactions
• Verifying age and ensuring responsible gaming
• Confirming sole ownership of each user's account

2.3 Communication and Support

• Sending important account-related notifications
• Providing transaction confirmations and receipts
• Responding to customer service inquiries
• Informing you about promotional offers and bonuses (if you have given consent)

2.4 Statistics and Analysis

• Anonymous statistical analysis to improve user experience
• Monitoring the popularity of games and services
• Monitoring platform performance

The bgbd platform uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that make your browsing experience easier and more personalized.

3.1 Types of Cookies

• Essential cookies: Required for maintaining login sessions and the basic functionality of the platform.
• Functionality cookies: Used to remember your preferences and settings.
• Analytics cookies: Collect anonymous data to understand how the platform is being used.
• Security cookies: Used to prevent fraud and unauthorized access.

3.2 Cookie Controls

You can manage cookies by going to your browser settings — you can block or delete cookies. However, if you disable essential cookies, some features of the platform may not work properly.

bgbd never sells your personal information. However, information may be shared with third parties in the following limited and specific circumstances:

4.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket), game software providers, and technology infrastructure providers — these partners only receive the information necessary to perform specific services and are required to comply with our privacy standards.

4.2 Legal Obligations

We may be legally required to disclose information in response to applicable laws in Bangladesh, judicial orders, or legitimate requests from government authorities.

4.3 Fraud and Crime Prevention

Information may be shared with relevant authorities in the investigation of fraudulent activity, money laundering, or other illegal conduct.

bgbd has implemented industry-standard technical and organizational measures to ensure the security of your information:

5.1 Technical Security

• SSL/TLS encryption: All data transmission is completed through encrypted connections.
• Database encryption: Stored sensitive information is kept in encrypted form.
• Firewall and intrusion detection systems: Active monitoring to prevent unauthorized access.
• Two-factor authentication (2FA): An extra layer of security for your account.
• Regular security audits: Periodic reviews to identify vulnerabilities.

5.2 Organizational Security

• Strict data privacy training and policies for staff
• Need-based data access — only authorized staff can access the information they need
• A rapid response plan in the event of a data breach

However, no method of transmitting data over the internet or electronic storage is ever completely 100% secure. We ensure the highest reasonable protection, but cannot guarantee absolute security.

bgbd retains your information only for as long as necessary. The retention period is determined based on the following:

• Account information will be retained for as long as your account remains active.
• Even after an account is closed, financial transaction records may be kept for a specified period in accordance with legal obligations.
• Information related to fraud or dispute investigations is deleted once those needs have been met.
• Information from inactive accounts is securely destroyed after a specified period.

To request deletion of your information, contact our support team. However, some information may need to be retained for a specified period due to legal or regulatory obligations.

Every bgbd user has the following rights regarding their own information:

7.1 Right to Access Information

You may request to see what information bgbd holds about you at any time. We will provide you with a copy of the information within a specified timeframe.

7.2 Right to Correct Information

If the information we hold about you is incorrect or incomplete, you may request a correction. Keeping your information accurate helps maintain the quality of your service.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, this right may be limited in cases of legal obligations or ongoing investigations.

7.4 Right to Restrict Data Processing

In certain circumstances, you may request that the use of your information be restricted, particularly if there is a dispute about the accuracy of the information.

7.5 Right to Opt Out of Marketing Communications

If you do not wish to receive marketing communications from bgbd, you can easily unsubscribe by contacting the support team.

bgbd is a responsible platform. Our services are for users aged 21 and above only. We do not intentionally collect or store any information from minors.

If we become aware that a minor is using bgbd, we will immediately close that account and delete the associated information. If you believe a minor is using our platform, please contact us.

bgbd reserves the right to amend and update this privacy policy as needed. If significant changes are made to the policy, we will:

• Display a notice on the platform
• Notify registered users by email
• Clearly state the effective date of the new policy

If you continue using the platform after the updated policy takes effect, you will be considered to have agreed to the new policy. We therefore recommend visiting this page from time to time to stay informed of any updates.

bgbd provides services at an international level. In some circumstances, your information may be processed or stored on servers located outside Bangladesh. In such cases:

• We ensure that all data transfers are carried out in compliance with applicable laws.
• Data protection standards are ensured through agreements with international partners.
• Adequate safeguards are in place when your information is transferred to third countries.